CANCELLATION BY THE PARTICIPANT
You may cancel your booking by notifying THE COMPANY. Cancellation fees are based on the date notice is received and are as follows:
1. 60 days or more before departure:
- Loss of deposit ($100) (for tour cost greater than $150)
- 50% of Tour cost (for tour cost less than $150)
2. 31-59 days before departure:
- 50% of Tour cost + Loss of Deposit ($100) (for tour cost greater than $150)
- Full Tour cost (for tour cost less than $150)
3. Less than 30 days before departure:
- Full Tour cost, no further refund.
Cancellation fees for third-party components may vary based on their terms. A $100/person cancellation fee applies. All cancellations must be made in writing to trekkers.heart@gmail.com stating clear reasons for cancellation.
CANCELLATION BY THE COMPANY
THE COMPANY guarantees departure for all scheduled Tours with a valid deposit, subject to reasonable changes and health/safety concerns. In case of cancellation not caused by your fault or Force Majeure, you can choose:
1. A substitute Tour of equivalent or superior value.
2. A substitute Tour of lesser value with a refund of the price difference.
3. A full refund of unused fee paid. (If permits are processed or non-refundable advances or reservation amounts are paid that is considered as ‘used’ fee. Only unspent amount would be considered for refund)
THE COMPANY is not liable for incidental expenses or consequential losses. If a significant element of a Tour cannot be provided after departure, THE COMPANY will offer suitable alternatives or a refund for unused products/services.
UNUSED PRODUCTS OR SERVICES
Adventure travel requires flexibility; alterations may occur due to unforeseen circumstances. No refunds for missed or unused services after departure due to no fault of THE COMPANY, including your removal from a Tour for negligence or breach of these Terms.
REFUND PAYMENTS
Refunds for payments made via cash, NETS, cheque, or bank transfer will be processed by cheque within 2 to 4 weeks. Credit card refunds will be processed via the credit card company within 4 to 6 weeks. Refunds for travel gift vouchers will be made via a credit voucher within 4 to 6 weeks. The refund process may take longer during peak seasons.
For more details, please check the Terms and Conditions at https://trekkersatheart.com/pages/terms
